*Help Needed at Local Blood Drives*

This position supports the Regional Biomedical Services department (Your Local Area). This opportunity requires participation in in-person activities and/or performing work in a Red Cross facility. 

• Support Red Cross staff by being helpful, flexible, and patient 
• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process  
• Manage donor flow and direct donors to Check-In  
• Model excellent customer service behaviors.  
• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.  
• Learn and share the Red Cross story, including the mission, vision, and values  
• Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact (Right Type Mix) 
• Check Post Donation Info and time 
• Set up and maintain cleanliness in Reception and Hospitality Areas 
• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.  
• Check that donor has their post-donation information before leaving the drive 
• Report possible adverse post-donation physical reactions to the collections staff. Protect donors from injury during adverse reactions (if able without hurting self) 
• May be asked to sanitize/disinfect donor areas and beds 
• May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed 
• Encourage donors to download Donor App, use Rapid Pass